Privacy Policy

Who we are

Patient Care Advocates ("PCA", "we", "us") serves patients and families in Greater Milwaukee and the Chicago area. PCA provides independent patient advocacy and clinical guidance services. This policy explains what information we collect through pcadvocates.org and how we use it. It covers this website only; information you share as a client is governed by your client agreement with us.

Information we collect

• Information you give us: when you request a consultation we collect your name, email, phone number (optional), your general location, the type of help you're looking for, whether you have an upcoming appointment, how you heard about us, and any notes you choose to share.
• Technical information: like most websites, our server keeps standard logs (such as IP address, browser type, and pages visited) for security and troubleshooting.

Please do not submit detailed medical information through our website. We'll collect any health information we need directly and securely once we speak with you.

How we use it

• To respond to your request and schedule a consultation
• To provide the services you ask us for
• To keep our website secure and working properly

We do not sell your personal information, and we do not use it for advertising.

Sharing

We only share your information with your permission, with service providers that help us run our business (for example, email or scheduling providers) under confidentiality obligations, or when required by law.

Cookies & third-party services

This website does not use advertising or tracking cookies, and we do not use analytics that follow you across other sites. Our fonts are provided by Google Fonts, which means your browser connects to Google's servers to load them; Google's own privacy policy applies to that connection.

Children

This website is not directed to children under 13, and we do not knowingly collect their information through it. Parents and guardians seeking help for a child are welcome to contact us directly.

Data retention & security

We keep information only as long as needed for the purposes above and use reasonable safeguards to protect it. No method of transmission over the internet is completely secure.

Your choices

You may ask us to access, correct, or delete the personal information we hold about you by emailing Nathan@pcadvocates.com.

Changes to this policy

If we change this policy, we'll update the "Last updated" date at the top of this page.

Contact

Questions about this policy? Email Nathan@pcadvocates.com.